Shipping & Returns
We store our products in 20,000 sq. ft area in the Industrial Area situated at Sector 82, Mohali in the State of Punjab. We take utmost care in shipping your products at your mentioned address in finest condition and ensure speedy delivery. Your delivery packet will always contain the Discount coupons as loyal customers. and during festive season your product will always be accompanied with a nicest gift.
How we process the orders
Orders received till 12.00 PM will be dispatched same day.
Orders received after 12.00 PM will be dispatched next day.
Products are packed with care to avoid any dust or water during rainy seasons.
We use our contracted courier agencies for all cities and towns and for villages we use Indian Post offices.
Delivery charges are mentioned for each product and appears in cart at the time of payment. Delivery within the city is free of cost.
Products are always accompanied with Invoice as per the Indian tax laws.
Delivery within the city is same day. Delivery in all metros is with 2 to 3 days. Delivery in all major cities is 6 to 7 days. Delivery in villages is in 9 to 10 days
International speed delivery will take 5 to 7 additional days, and charges are extra and appears in cart at the time of payment.
Gift packs are packed with personal touch and nicest packing is used and charges are extra and appears in cart at the time of payment.
Tracking of packets can be done on our site and with a link to courier company site.
Payment on delivery will be collected by courier company at the time of delivery.
If you find packet is received in tampered condition and you refuse to receive, we request you to inform the same to complaint cell and we either dispatch it again or you can apply for Refund and the company will process your request with in 3 days.
Refund & Exchange Policy
We wish to maintain warm and long-term relations with our customers by giving them the best quality products at unbelievable price, but in case of wrong delivery, mismatch of color /size any customer must return the material, we have made the Refund policy best suited to customers.
How we process Returns & Exchange
1. On cancellation of order, before dispatch refund is processed within 3 working days.
2. On cancellation of order, after the dispatch the refund is processed within 7 working days.
3. On receipt of products, by the customer if the product color/size mismatches and material is found defective or not as mentioned in catalogue the return will be processed after the dispatch of product. The product can also be exchanged the customer is supposed to dispatch with in 7 days of receipt. The courier company will collect the return packet at the company cost. The difference in price due to change in size will be borne by the customer, however if the company reduces the price of the item purchased by the customer, the difference will be credited to the customer.
4. Undergarment’s and lingerie cannot be returned/exchanged, due to hygienic reasons and No refund will be made in the purchase of these products. For the convenience of selecting the size we request our customers to look at the Blog, Videos on selecting the right design according to your body fit and size chart.
5. Refund for Debit/ Credit card will be made in Debit/ credit card. Cash payment on delivery refund will be made in bank account.
6. For any disputes, you can lodge your request to complaint cell and the same will be attended within 24 working hours.
We are providing the replies to frequently asked questions for the benefit of customers. We keep on adding the queries raised by our customers combining the similar queries with a common answer, however if you have any specific query, you can always refer to our complaint cell at the same will be replied within 24 working hours.
1. What is the platform all about?
Ans. The fashiontech platform caters mainly Gen X and Gen Y audience ranging from standard to premium class of items.
2. Where is the company located?
Ans. The company has its manufacturing facility at Mohali and Ludhiana in the State of Punjab. The company has its factory outlet in Industrial Area , Sector 82, Mohali. The company has its brand store in Bestech Mall, Mohali and Sector 17D, Chandigarh. The company has its purchasing office in Philadelphia, PA, USA.
3. How the range of international brands are shipped?
Ans. The international brands are directly shipped on order from US.
4. What is the ensuring criteria of ensuring the credibility of the listed products is genuine?
Ans. The company makes it sure that these brands are shipped to you from US and with a original tag of the brand. We mention the original tag as one of the pictures in Catalogue.
5. How can reseller associate with Da V Store?
Ans. There will be soon Subscription form be made available. All the registration details and the Terms and conditions will be mentioned in the form.
6. How many Resellers are currently onboard with Da V Store?
Ans. Currently the number of Resellers are being added with us and we shall announce in a month.
7. Do this platform also sells the product in bulk?
Ans. Yes, we make wholesale distributors and dealers for physical presence in the market and we also give franchisee with a lowest investment with a guaranteed income model. An EBO agreement and Financial modality model can be referred.
6. Whether all the brands are international or local brands being sold?
Ans. We sell both, but local brands are more in number than International brands and it is ensured the latest design and finest quality material is made available to our customers.
7. How long is the company in the market?
Ans. Innovative Group has been in trading since 2003. The company floated its first multi-brand showroom in Chandigarh with a name Virus 22. It was the leading store of that time, the company moved to manufacturing and Imports and exports and now has many factories and trading offices across the Punjab. The company started its operation on various eCommerce platforms like Amazon and Flipkart in 2018.
8. How does Da V Store benefit new resellers?
Ans. As the platform is a new entrant and promoted by the team of fashion industry experts. We are open to feedback and suggestions for this we are catering our level best for any suggestions and the latest fashion, pricing and the best return on their products with simple Rules and Regulations. The product available over this site has also physical Distributor/Dealers/Stores and Franchisee in the market spread all over India. The international brands like Victoria's Secret, Pink and Jockey and the popular brands of North India like Maxexcel and Krazy Gang are also available. The platform also sells the International quality brands London Lingerie.
9. Where to contact the site promoters in case of need?
Ans. All the promoters, developers and an entire team are from the Mohali and Chandigarh and can be contacted at working hours.
10. Can the resellers store their product with us for the dispatch to customers?
Ans. Yes, we have large storage facility in Sector 82, Mohali. The goods are stored on the behalf of resellers and dispatches are made only on customers orders. The terms and conditions for such facility is mentioned in Resellers Account.
11. Do company refund in case the item price is dropped in future?
Ans. There is no refund when the price decreases in case of sale, otherwise the company guarantees the Refund in case company reduces the price of the same item in the next 15 days